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Less than 5 years ago I purchased a Sofa, love seat and chair from Haynes. They were described to me as best quality.

Well here a am a few short years later and the "leather" covering is peeling off of all 3. Thats right peeling leather. Leather doesnt peel. They look horrible.

Customer service is a joke. They want me to contact the out of business manufacturer and told me that they could do nothing to help. They use low quality suppliers with low quality material. Don't buy here.

The quality is as much of a scam as their advertising. I will gladly take my money and business else where.

I shouldve know better than to buy from a place like this but I wanted to give them a chance.

Monetary Loss: $2500.

Location: Richmond, Virginia

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Guest

We are having the same problem and have been disputing this for almost a year!! After many conversations and broken promises, they are shipping us the second round of material so that our local upholsterer can repair it for us!

It is costing us a pretty penny! I will be in contact with the Strelitz Family about this!

I have been dealing with not only lousy customer service reps but also horrible customer service managers!! Do not shop at The Dump or Haynes unless you want a headache and peeling furniture!!!!

Guest

I can't believe you went to Haynes. Are you new to Richmond?

Have you watched tv here? They have a sale every single day. I went there exactly one time just to see, just to look, probably just like you. This salesman walked up to us, asked way too many questions *** factor off the charts).

Several times we told him we were just looking today, not buying anything at all today. We were as nice as we could be. I saw nothing of any quality that caught my eye. Even if we had seen anything at all, the *** salesman ran us off.

I have seen nothing but bad come from purchases from this store. We ended up at Haverty's and a local small independent (Sofa Design) and have had never had any issues.

Both have always stepped up with any issues. Never, ever use Haynes credit offers.

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