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Home  »  Consumer Reviews  »  Furniture  »  Couch and two oversized chairs damaged.
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Couch and two oversized chairs damaged.
Jan 31, 2008
Haynes Furniture complaint
We purchased a beautiful couch and 2 oversized chairs from the va. beach Haynes along with other furniture.

First what a joke with the delivery. They said they would be there one day and called to cancel and than showed up a week later with only half of the order of furniture. I was so mad. We paid cash for this furniture and I was furious with the treatment we were getting.

One of our chairs had a big pull in the lining and within a month our couch material was fading. We had purchased the insurance on our furniture for the first time and thought "Thank Goodness." Well it didn't matter a bit. They sent a representative out and he said that the couch was defective and than fixed the lining on the chair.

A day or two later another representative called me and said that although the couch was defective there was nothing they could do because the man noticed that we had a dog and perhaps he was making the couch fade. I told them I had never heard of anything so ridiculous. Our dog is not on the furniture and besides that maybe they should begin asking that very question at Haynes when you purchase there crappy furniture so you don't but the extra insurance that they don't even let you use.

I will never go back in that joke of our store. If anyone is interested I have had great Luck at Value City Furniture in Chesapeake, with the in store help and delivery was great!!

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