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damaged furniture no help from BBB

Jun 19, 2008

Haynes Furniture complaint

Earlier i had made a post about a damaged table that Haynes was saying was distressed not damaged and were refusing to replace. This after their repairman came out and did nothing to correct the situation

I went ahead and made a complaint to the Better Business Bureau. Haynes responded by saying the same thing it was distressed not damged. I di not accept their settlement. Now two months later I contacted the Beter Business Bureau to ask why I had heard nothing back. They said that my file had been administratively closed and that if I wanted to I could call a lawyer..Which means the better Business Bureau has no m intention of doing anything about Haynes..they can say anything they want and the consumer has no rights!!!

I contacted the local 12 on your side news station and the woman there gave me the consumer affairs number 804-786-2042. I called too late today , but will give them a call tomorrow. The lady working the 12 on your side desk said they get so many complaints about Haynes it is unbelievable. I can only guess that if they treated customers fairly their business would be better .. Go figure..

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