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sofa and loveseat
Feb 17, 2008
Haynes Furniture complaint
I purchase a sofa and loveseat from haynes and had it approximately 10 months. The seams on the cushions started to ravel and come undone. I contact haynes because the furniture was still under warranty. They gave me the run-a-round for over 45 days, stating that they could not find the paper work proving that I purchased the set. I advised that I had all copies of the paperwork and could bring them in for review. They declined and wanted to continue to look for my file. Needless to say they found it after the warranty expired. Afterwards they refused to honor the warranty. Stating that it had expired. It had expired due to their error not mine. I had shopped there for over twenty years prior to this and never had this problem before. Now, I won't spend my money there again.

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