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Most of the merchandise is not affordable and unreasonable. My expectations were not met very well. The sales reps are prompt and courteous when me or my family needs help. I had to wait more than a few minutes for a sale rep to ask me or my husband if I need any...
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1.5
I didn't like
  • Rude employees
#1092274
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Purchased 2 adjustable mattresses. Was confirmed both by phone and text, that they would be shipped to my home on or about Aug 15. Than we received a phone call stating, it came into the warehouse and must be transfered to 3 different trucks. Today us Aug 23,...
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1.0
#1091297
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Jennifer of the Billing department in Virginia Beach said that it is very difficult to get a vacation day or a funeral leave day if it falls on a Saturday or Sunday which are also work days.She said to a few employees that her department bases its preferences on...
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Anonymous
Xavier

Cathy Cowen had said at lunch recently that she felt it was unfair that the company didn't let employees date even though 2 sales reps( one of them known as Jerry Heine) in th...

Anonymous
Gould

The company management is less than average and incompetent in the ways it manages the company.

1.5
I liked
  • Variety of shifts
I didn't like
  • Manager sucked
#1090154
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Haynes Furniture - Bad in every way

Haynes Furniture
#1095441
I'll never go back
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Haynes Furniture Customer Care Review

Haynes Furniture
#901930
1.2
Details
Terrible place to do business. Worst customer servive, bate and switch is the best way to describe their business practices.
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Haynes Furniture Customer Care Review

Haynes Furniture
#896801
2.5
Details
Mr. Finnie reneged on price as marked of leather sectional after salesman confirmed the price, information taken and pickup date. Told Me. Linda Castro oversees issue. Ms. Linda Castro failed to respond. Talked to Ms. Debbie Lynch who said she spoke for the corporate officers. Ms. Lynch said if the store manager goes back on a sale there is nothing corporate can do
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money

Haynes Furniture Sofa Review

Haynes Furniture
#780865
1.0
Details
Bought sofa and love seat for 1800 from haynes. 4 years later its falling apart and no help from haynes. Customer service says cheap sofas dont last....
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Customer service
Reliability
I purchased a mattress from them and they delivered me a piece of plywood to lay on. They told me to give it a week or two to get use to it, so I did. It was nothing like the one in the store. A lay of something was missing inside this mattress. After 2 weeks I sent...
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1.2
Product
I liked
  • Sales person
I didn't like
  • Customer service
  • After sales service
#1088079
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Bought two seat sofa which was a lemon. I paid for extended warranty. Came several times within 6 months and repaired but never solved the problem! Got a call from someone at Haynes on Hull Street said they will not do anything! I am 71 years old and have no young kids...
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#1077067
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Haynes had an ad come out in the Sunday Virginian Pilot for the 4th of July sale with sale prices from 30-65% off then an additional 25% off the purchase on EVERYTHING. There was nothing in the ad stating there were exclusions. Well sure enough, there were many items...
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Anonymous
Jake

Their sales staff are lazy and greedy ***

Anonymous
Anonymous

I questioned this ad in the chesterfield store. The sales staff could not give me an explanation.

#1070694
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I have been to Haynes in the past- 10yrs ago. terrible relationship and I was significantly disappointed and frustrated. Their sales staff was quick to greet me and "help" me but that is where it ended. The products were not correct nor on time. Terrible service...
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1.8
I liked
  • Sales person was helpful
  • Delivery personnel were professional and prompt
#1061425
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I purchase a mattress recently and find it has bugs when i was changing out a boxspring to put in another room. No help from the store or the home office.
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Anonymous
Aurora

Cathy Cowen of customer service said that she called the health department about the bed bug problem at Haynes Furniture. She said they will be making inquiries soon. She also...

1.2
Product
#1060591
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We were sold a bed room suite and A Serta I comfort mattress system both totaling 9 thousand dollars. Delivery team could not assemble the bedroom suite because the salesman sold us a suite that could not accommodate the system. We have placed several cause over a...
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Anonymous
Ella Jones

When I had called about a similar problem with my furniture payments, a representative named Kelly Sands said my daughter was irresponsible and incompetent in the way she hand...

Anonymous
Julie Brewton

I had a similar problem with my furniture which I explained to Mrs Casey. She never returned my call so I went to the store and the clerk could not find a record or notation o...

#1024501
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WARNING!!!! Don't waist your hard earned money on this company's cheap & poorly constructed products!! #dontbeasucker We've voiced our displeasure with the quality of the furniture we purchased from Haynes repeatedly. Even had conversations with the customer service...
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Anonymous
Anonymous

When we had a similar complaint and we were behind on payments, a lady on the phone named Lopez was rude to my wife and she said we should have thought things through before ...

Anonymous
JHW

My daughter in law, Eva, works at Haynes, and she tried to advise me against buying this merchandise from the Dump.

#1012079
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