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I purchase a mattress recently and find it has bugs when i was changing out a boxspring to put in another room. No help from the store or the home office.
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Anonymous
Aurora

Cathy Cowen of customer service said that she called the health department about the bed bug problem at Haynes Furniture. She said they will be making inquiries soon. She also...

1.2
Product
#1060591
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We were sold a bed room suite and A Serta I comfort mattress system both totaling 9 thousand dollars. Delivery team could not assemble the bedroom suite because the salesman sold us a suite that could not accommodate the system. We have placed several cause over a...
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Anonymous
Ella Jones

When I had called about a similar problem with my furniture payments, a representative named Kelly Sands said my daughter was irresponsible and incompetent in the way she hand...

Anonymous
Julie Brewton

I had a similar problem with my furniture which I explained to Mrs Casey. She never returned my call so I went to the store and the clerk could not find a record or notation o...

#1024501
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WARNING!!!! Don't waist your hard earned money on this company's cheap & poorly constructed products!! #dontbeasucker We've voiced our displeasure with the quality of the furniture we purchased from Haynes repeatedly. Even had conversations with the customer service...
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Anonymous
Anonymous

When we had a similar complaint and we were behind on payments, a lady on the phone named Lopez was rude to my wife and she said we should have thought things through before ...

Anonymous
JHW

My daughter in law, Eva, works at Haynes, and she tried to advise me against buying this merchandise from the Dump.

#1012079
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Haynes Furniture Sofa Review

Haynes Furniture
#780865
1.0
Details
Bought sofa and love seat for 1800 from haynes. 4 years later its falling apart and no help from haynes. Customer service says cheap sofas dont last....
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Customer service
Reliability

Other Product Review

Haynes Furniture
#753015
1.0
Details
Ah yah! A bunch of sleazy crooks are employed there and very ARROGANT!
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Haynes Furniture Review

Haynes Furniture
#740562
2.0
Details
Yes they told me I had a two year contract no interest rate deliver the furniture to my home wait later call my home and said I only had one year to pay it off
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Value for money

Furniture Review

Haynes Furniture
#722390
1.9
Details
Don't deal with this company. They do not do what they promise. Get your money and then no Customer Service. Will not work with you in emergency situAtion. Manager is awful.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Reliability
Staff
Jennifer of the Billing department in Virginia Beach said that it is very difficult to get a vacation day or a funeral leave day if it falls on a Saturday or Sunday which are also work days. She said to a few employees that her department bases its preferences on...
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Anonymous
Mrs. W Moody

I think that the biggest problem is that the supervisors of customer service gossip as much as the company's VP's.

Anonymous
Avelyn Gray

Jennifer of customer service stated recently since the supervisors of her department did not want to improve things even regarding the high turnover rate, she sent her complai...

1.3
I liked
  • Variety of shifts
I didn't like
  • Deceitful management
  • Being told lies
  • Unethical business practices
#1007049
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I have been very certain that Haynes Furniture has an endless variety of bedroom suites, dining room suites, breakfast nooks, and rug collections. I am impressed with the great selections of couches and recliners as well as the enormous amount of endless set of...
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Anonymous
Julia M3 Patterson

Being a customer service rep means working about 6 days a week including weekends and having to start out on 8.99 per hour. I got paid better than that when I worked at Walmar...

Anonymous
Bessy Terrence

In customer service, we were afraid to report anyone to management or to even report managers for any wrongdoing. Reporting a coworker made someone known as a rat and reportin...

1.7
#1001922
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Haynes Furniture - Deceit, Lies, excuses, argumentative, likely used/old floor models sold as new
Right now, I am waiting for a floor repair caused by the 1st of 2 chairs delivered that scratched my floor because of an exposed nail. Second chair to replace the first came with exposed unprotected leg--same leg! First chair also had crushed corner of arm and cut at...
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Anonymous
Jarrod Bentley

I had the same problem with the flooring that they installed in my den and they never bothered to compensate me as they had promised. My son slipped on their quote good floori...

Anonymous
Anonymous

Their movers ruined my den floor scratching it all up when they dragged the couch and reclines across the den. They said they would pay for the damages and repairs for my den ...

#988558
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Haynes in Virginia Beach,has the worst costumer service/sales people. We went in to buy a couch/sofa because today the hole store was supposed to be 60-70-80% off and 4 years 0% financing. We found the couch/Sectional we wanted and went to go get the paper work started...
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#980117
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I'm at Haynes in Va bch right now. If your like me you saw the commercial offering the biggest savings of the year Sat 17,2016. Dont fall for it. I thought false advertising was against the law. Please dont make a trip here for nothing like me. Only certain furniture...
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Anonymous
Jackson Heine

A man named Jerry said that it seemed that the store has some extended complaints which went unresolved and set aside.

1.0
#974977
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We bought a Leather love seat and couch from Haynes about a year ago. A couple months after having it the cushions on the love seat that gets used the most broke down. We contacted them about it and they wanted to send a tech out instead of replacing it. They came out...
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1.5
I didn't like
  • Poor customer service
  • Customer service
#973838
Reply to reviews
I would not recommend this company if you want the furniture delivered to the warehouse for pickup when promised by the company. We tried for two weeks, hearing all sorts of excuses, to pick up our sofa. Since we had such a problem, we were promised it would be...
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#959813
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