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Haynes had an ad come out in the Sunday Virginian Pilot for the 4th of July sale with sale prices from 30-65% off then an additional 25% off the purchase on EVERYTHING. There was nothing in the ad stating there were exclusions. Well sure enough, there were many items...
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Anonymous
Jake

Their sales staff are lazy and greedy ***

Anonymous
Anonymous

I questioned this ad in the chesterfield store. The sales staff could not give me an explanation.

#1070694
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I have been to Haynes in the past- 10yrs ago. terrible relationship and I was significantly disappointed and frustrated. Their sales staff was quick to greet me and "help" me but that is where it ended. The products were not correct nor on time. Terrible service...
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1.8
I liked
  • Delivery personnel were professional and prompt
  • Sales person was helpful
#1061425
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I purchase a mattress recently and find it has bugs when i was changing out a boxspring to put in another room. No help from the store or the home office.
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Anonymous
Aurora

Cathy Cowen of customer service said that she called the health department about the bed bug problem at Haynes Furniture. She said they will be making inquiries soon. She also...

1.2
Product
#1060591
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Haynes Furniture - Bad in every way

Haynes Furniture
#1095441
I'll never go back
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Haynes Furniture Customer Care Review

Haynes Furniture
#901930
1.2
Details
Terrible place to do business. Worst customer servive, bate and switch is the best way to describe their business practices.
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Haynes Furniture Customer Care Review

Haynes Furniture
#896801
2.5
Details
Mr. Finnie reneged on price as marked of leather sectional after salesman confirmed the price, information taken and pickup date. Told Me. Linda Castro oversees issue. Ms. Linda Castro failed to respond. Talked to Ms. Debbie Lynch who said she spoke for the corporate officers. Ms. Lynch said if the store manager goes back on a sale there is nothing corporate can do
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money

Haynes Furniture Sofa Review

Haynes Furniture
#780865
1.0
Details
Bought sofa and love seat for 1800 from haynes. 4 years later its falling apart and no help from haynes. Customer service says cheap sofas dont last....
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Customer service
Reliability
We were sold a bed room suite and A Serta I comfort mattress system both totaling 9 thousand dollars. Delivery team could not assemble the bedroom suite because the salesman sold us a suite that could not accommodate the system. We have placed several cause over a...
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Anonymous
Ella Jones

When I had called about a similar problem with my furniture payments, a representative named Kelly Sands said my daughter was irresponsible and incompetent in the way she hand...

Anonymous
Julie Brewton

I had a similar problem with my furniture which I explained to Mrs Casey. She never returned my call so I went to the store and the clerk could not find a record or notation o...

#1024501
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WARNING!!!! Don't waist your hard earned money on this company's cheap & poorly constructed products!! #dontbeasucker We've voiced our displeasure with the quality of the furniture we purchased from Haynes repeatedly. Even had conversations with the customer service...
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Anonymous
Anonymous

When we had a similar complaint and we were behind on payments, a lady on the phone named Lopez was rude to my wife and she said we should have thought things through before ...

Anonymous
JHW

My daughter in law, Eva, works at Haynes, and she tried to advise me against buying this merchandise from the Dump.

#1012079
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Jennifer of the Billing department in Virginia Beach said that it is very difficult to get a vacation day or a funeral leave day if it falls on a Saturday or Sunday which are also work days. She said to a few employees that her department bases its preferences on...
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Anonymous
Mrs. W Moody

I think that the biggest problem is that the supervisors of customer service gossip as much as the company's VP's.

Anonymous
Avelyn Gray

Jennifer of customer service stated recently since the supervisors of her department did not want to improve things even regarding the high turnover rate, she sent her complai...

1.3
I liked
  • Variety of shifts
I didn't like
  • Unethical business practices
  • Deceitful management
  • Being told lies
#1007049
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I have been very certain that Haynes Furniture has an endless variety of bedroom suites, dining room suites, breakfast nooks, and rug collections. I am impressed with the great selections of couches and recliners as well as the enormous amount of endless set of...
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Anonymous
Julia M3 Patterson

Being a customer service rep means working about 6 days a week including weekends and having to start out on 8.99 per hour. I got paid better than that when I worked at Walmar...

Anonymous
Bessy Terrence

In customer service, we were afraid to report anyone to management or to even report managers for any wrongdoing. Reporting a coworker made someone known as a rat and reportin...

1.7
#1001922
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Haynes Furniture - Deceit, Lies, excuses, argumentative, likely used/old floor models sold as new
Right now, I am waiting for a floor repair caused by the 1st of 2 chairs delivered that scratched my floor because of an exposed nail. Second chair to replace the first came with exposed unprotected leg--same leg! First chair also had crushed corner of arm and cut at...
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Anonymous
Jarrod Bentley

I had the same problem with the flooring that they installed in my den and they never bothered to compensate me as they had promised. My son slipped on their quote good floori...

Anonymous
Anonymous

Their movers ruined my den floor scratching it all up when they dragged the couch and reclines across the den. They said they would pay for the damages and repairs for my den ...

#988558
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Haynes in Virginia Beach,has the worst costumer service/sales people. We went in to buy a couch/sofa because today the hole store was supposed to be 60-70-80% off and 4 years 0% financing. We found the couch/Sectional we wanted and went to go get the paper work started...
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#980117
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I'm at Haynes in Va bch right now. If your like me you saw the commercial offering the biggest savings of the year Sat 17,2016. Dont fall for it. I thought false advertising was against the law. Please dont make a trip here for nothing like me. Only certain furniture...
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Anonymous
Jackson Heine

A man named Jerry said that it seemed that the store has some extended complaints which went unresolved and set aside.

1.0
#974977
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