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Jennifer of the Billing department in Virginia Beach said that it is very difficult to get a vacation day or a funeral leave day if it falls on a Saturday or Sunday which are also work days. She said to a few employees that her department bases its preferences on...
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Anonymous
Mrs. W Moody

I think that the biggest problem is that the supervisors of customer service gossip as much as the company's VP's.

Anonymous
Avelyn Gray

Jennifer of customer service stated recently since the supervisors of her department did not want to improve things even regarding the high turnover rate, she sent her complai...

1.3
I liked
  • Variety of shifts
I didn't like
  • Deceitful management
  • Unethical business practices
  • Being told lies
#1007049
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I have been very certain that Haynes Furniture has an endless variety of bedroom suites, dining room suites, breakfast nooks, and rug collections. I am impressed with the great selections of couches and recliners as well as the enormous amount of endless set of...
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Anonymous
Julia M3 Patterson

Being a customer service rep means working about 6 days a week including weekends and having to start out on 8.99 per hour. I got paid better than that when I worked at Walmar...

Anonymous
Bessy Terrence

In customer service, we were afraid to report anyone to management or to even report managers for any wrongdoing. Reporting a coworker made someone known as a rat and reportin...

1.7
#1001922
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Haynes Furniture - Deceit, Lies, excuses, argumentative, likely used/old floor models sold as new
Right now, I am waiting for a floor repair caused by the 1st of 2 chairs delivered that scratched my floor because of an exposed nail. Second chair to replace the first came with exposed unprotected leg--same leg! First chair also had crushed corner of arm and cut at...
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Anonymous
Jarrod Bentley

I had the same problem with the flooring that they installed in my den and they never bothered to compensate me as they had promised. My son slipped on their quote good floori...

Anonymous
Anonymous

Their movers ruined my den floor scratching it all up when they dragged the couch and reclines across the den. They said they would pay for the damages and repairs for my den ...

#988558
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Other Product Review

Haynes Furniture
#753015
1.0
Details
Ah yah! A bunch of sleazy crooks are employed there and very ARROGANT!
Comment
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Haynes Furniture Review

Haynes Furniture
#740562
2.0
Details
Yes they told me I had a two year contract no interest rate deliver the furniture to my home wait later call my home and said I only had one year to pay it off
Comment
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Value for money

Furniture Review

Haynes Furniture
#722390
1.9
Details
Don't deal with this company. They do not do what they promise. Get your money and then no Customer Service. Will not work with you in emergency situAtion. Manager is awful.
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Reliability
Staff

Sofa Review

Haynes Furniture
#646162
Im reading about the complaints about sleeper sofa and i just put one on layaway today thinking about to cancel my order
Comment
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Haynes in Virginia Beach,has the worst costumer service/sales people. We went in to buy a couch/sofa because today the hole store was supposed to be 60-70-80% off and 4 years 0% financing. We found the couch/Sectional we wanted and went to go get the paper work started...
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#980117
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I'm at Haynes in Va bch right now. If your like me you saw the commercial offering the biggest savings of the year Sat 17,2016. Dont fall for it. I thought false advertising was against the law. Please dont make a trip here for nothing like me. Only certain furniture...
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Anonymous
Jackson Heine

A man named Jerry said that it seemed that the store has some extended complaints which went unresolved and set aside.

1.0
#974977
Reply to reviews
We bought a Leather love seat and couch from Haynes about a year ago. A couple months after having it the cushions on the love seat that gets used the most broke down. We contacted them about it and they wanted to send a tech out instead of replacing it. They came out...
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1.5
I didn't like
  • Customer service
  • Poor customer service
#973838
Reply to reviews
I would not recommend this company if you want the furniture delivered to the warehouse for pickup when promised by the company. We tried for two weeks, hearing all sorts of excuses, to pick up our sofa. Since we had such a problem, we were promised it would be...
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#959813
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Never going to do business with this Company again. Wont work with me to pay off an account. Customer Service/Collections rep told me to stop paying on my account n.let it be. Who does that? Idk where they get their Customer Service people from but they need to get rid...
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Anonymous
Anonymous

Time to figure out how to pay as you agreed when you purchased. The BBB cannot save your credit rating if you do not pay as you agreed. The BBB is not a government agency an...

1.0
#942822
Reply to reviews
We bought two recliners leather.mar. 2013 haynes furniture west broad RichmondVa.*** me bought 75dollar warranty on each recliner for 3years.jan.2016we noticed headrest on one was damaged and leather scratched due to buckle on back of hat I was wearing.Looked at...
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#940088
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We've had the poorest service ever! We ordered a sofa, loveseat, and chair on August 25th of this year and was told it would take a couple of weeks. The sales person, Samantha Brun, put the estimated arrival of Sept 15th. We've been living on lawn furniture in our new...
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2.9
I liked
  • Delivery person
I didn't like
  • Waiting for furniture for months on end
  • Customer service
  • Being told lies
#938702
Reply to reviews