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1.5

We bought a Leather love seat and couch from Haynes about a year ago. A couple months after having it the cushions on the love seat that gets used the most broke down.

We contacted them about it and they wanted to send a tech out instead of replacing it. They came out and took apart and restuffed our $3,000.00 furniture. This lasted only a few more months. We tried to contact them again with no response.

We finally got a response after the year was up and told that they would not be able to do anything because it was over a year that we would have to go through the extended warranty that we purchased. We did that and they won't cover this kind of issue. We contacted Haynes again with email proof that we contacted them before a year and was told they can't do anything since it was now past a year. All this company did was stall us out so they don't have to do anything about this!

Stay away from this Company.

I sure wish I had seen all these reviews before. Buyer Beware!!

Reason of review: Poor customer service.

Monetary Loss: $3000.

Preferred solution: Wanted loveseat replaced.

Haynes Furniture Cons: Customer service.

Location: 9515 W Broad St, Henrico, VA 23294, USA

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