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Purchased an electric adjustment fake leather recliner from the local Haynes in Richmond, Va., the faux leather began flaking off after the 1st year. Haynes customer service refused to do anything, period. They insisted that I should have bought a warranty. On a...
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#1127019
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I bout living room and beed room , what i choose in store it was defferent with what they deliverd to my home. And when i call back , no body wont to talk to you , now for 2 weeks i am trying to talk with the maneger . They dont let me . Every day i go there to talk...
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Anonymous
Anonymous

Where did you learn how to talk in English?

#1124964
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Haynes Furniture - Bad in every way

I'll never go back
#1095441
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Most of the merchandise is not affordable and unreasonable. My expectations were not met very well. The sales reps are prompt and courteous when me or my family needs help. I had to wait more than a few minutes for a sale rep to ask me or my husband if I need any...
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1.5
I didn't like
  • Rude employees
#1092274
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Purchased 2 adjustable mattresses. Was confirmed both by phone and text, that they would be shipped to my home on or about Aug 15. Than we received a phone call stating, it came into the warehouse and must be transfered to 3 different trucks. Today us Aug 23,...
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Anonymous
Jenny

My neice who works there complained that her direct deposit did not get to the bank this morning.

Anonymous
B Hill

I would never buy anything else from if was only store around corporate worry to deal with mrs.susan

1.0
#1091297
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Jennifer of the Billing department in Virginia Beach said that it is very difficult to get a vacation day or a funeral leave day if it falls on a Saturday or Sunday which are also work days.She said to a few employees that her department bases its preferences on...
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Anonymous
James

An employee named Tennille Tillman of the billing department said that Haynes will not be giving pay raises to its employees this year as well as not giving out a Christmas bo...

Anonymous
Xavier

Cathy Cowen had said at lunch recently that she felt it was unfair that the company didn't let employees date even though 2 sales reps( one of them known as Jerry Heine) in th...

1.5
I liked
  • Variety of shifts
I didn't like
  • Manager sucked
#1090154
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I purchased a mattress from them and they delivered me a piece of plywood to lay on. They told me to give it a week or two to get use to it, so I did. It was nothing like the one in the store. A lay of something was missing inside this mattress. After 2 weeks I sent...
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Anonymous
karen

I too bought the Itwin plush king size mattress. The one I was laying on was really comfortable. When they brought it in, it looked just like the one I layed on.... We layed...

1.2
Product
I liked
  • Sales person
I didn't like
  • Customer service
  • After sales service
#1088079
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Bought two seat sofa which was a lemon. I paid for extended warranty. Came several times within 6 months and repaired but never solved the problem! Got a call from someone at Haynes on Hull Street said they will not do anything! I am 71 years old and have no young kids...
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#1077067
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Haynes had an ad come out in the Sunday Virginian Pilot for the 4th of July sale with sale prices from 30-65% off then an additional 25% off the purchase on EVERYTHING. There was nothing in the ad stating there were exclusions. Well sure enough, there were many items...
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Anonymous
Jake

Their sales staff are lazy and greedy ***

Anonymous
Anonymous

I questioned this ad in the chesterfield store. The sales staff could not give me an explanation.

#1070694
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I have been to Haynes in the past- 10yrs ago. terrible relationship and I was significantly disappointed and frustrated. Their sales staff was quick to greet me and "help" me but that is where it ended. The products were not correct nor on time. Terrible service...
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1.8
I liked
  • Delivery personnel were professional and prompt
  • Sales person was helpful
#1061425
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