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Never going to do business with this Company again. Wont work with me to pay off an account. Customer Service/Collections rep told me to stop paying on my account n.let it be. Who does that? Idk where they get their Customer Service people from but they need to get rid...
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Anonymous
Anonymous

Time to figure out how to pay as you agreed when you purchased. The BBB cannot save your credit rating if you do not pay as you agreed. The BBB is not a government agency an...

1.0
#942822
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We bought two recliners leather.mar. 2013 haynes furniture west broad RichmondVa.*** me bought 75dollar warranty on each recliner for 3years.jan.2016we noticed headrest on one was damaged and leather scratched due to buckle on back of hat I was wearing.Looked at...
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#940088
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We've had the poorest service ever! We ordered a sofa, loveseat, and chair on August 25th of this year and was told it would take a couple of weeks. The sales person, Samantha Brun, put the estimated arrival of Sept 15th. We've been living on lawn furniture in our new...
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2.9
I liked
  • Delivery person
I didn't like
  • Customer service
  • Waiting for furniture for months on end
  • Being told lies
#938702
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Sofa Review

Haynes Furniture
#646162
Im reading about the complaints about sleeper sofa and i just put one on layaway today thinking about to cancel my order
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Home Theater Review

Haynes Furniture
#595217
Bought a home theater set from Haynes. 3 months later the material it's made of is cracking and falling to the floor. It's gets in yor hair on your socks and end up thru out the house. 2200 dollars wasted,
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Furniture Review

Haynes Furniture
#589987
DO NOT Buy from Haynes. Terrible quality products, *** customer service. Complete waste of money on their sofa that fell apart within 3 months.
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Pillow Top Mattress Review

Haynes Furniture
#560382
1.4
Details
I purchased a pillow top mattress that within 6 months began to sink! I called their 1800 number which turned out to be a joke, giving me the run around. They ask for something, I give it them, then its something else, this went on for over a month until finally I gave up. I will never purchase nor recommend this store. Poor service and don't stand behind their products!!
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Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Warranty
Website
Went into Hayes found some tables I liked. I was very pleased with the salesperson, and she gave me here card since i needed to come back. The very next day i came back, bad idea to see what the total amount would be. I went to a different salesperson, and i think we...
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3.4
#936711
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Be here at 10am Saturday when we drop every price in Virginia’s furniture store to our lowest price ever. Up to a full 75 percent off. Up to 75% Off Then, for the first time ever, you take an extra 15 percent off that. And we’ll drop all the interest to 0 percent for...
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1.0
#928961
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These people are liars cheats and thieves. Do not shop at Haynes or TheDump.
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Anonymous
Sim

The dining room furniture that my boyfriend and I purchased did not look like anything like what we saw in their showroom. The sales person may have misled us and they refused...

#925291
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My husband and I have been shopping at Haynes for the past 20 years and practically all of our furniture is, more or less, from there. We plan to keep buying and turning our basement into a spare bedroom since they have an enormous variety of bedroom suites to choose...
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2.4
I didn't like
  • Unethical business practices
#905571
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today we walked into Haynes in Newport News VA chose a salesmen ( Greg) selected a Tufted Queen Headboard 990.00 fl. sample ( Wheat) no more in stock. got to service desk paid with CC signed Then the salesman tells me that( The Manager says ) I would have to pay...
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1.0
#896374
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I recently bought a high end matress.and foundation i was told the price was for a set when i looked the reciept i seen they also charged me for the foundation when i called customer service the said they would get back to me, still waiting for that when i i...
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1.2
Product
#894047
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Horrible customer service and horrible defective furniture.  Had a extremely rude sales person named Sally who could've cared less helping us pick out furniture. When we tried to asked a question about something with the warranty she would cut us off mid sentence and...
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1.0
#889303
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